LOCAL DELIVERY
Our premier delivery team provides white-glove service for furniture to your home and to the room of your choice. Highly experienced and knowledgeable about the furniture they are delivering, they will handle your pieces with utmost care and attention. They’ll arrive during a dedicated, confirmed delivery window, unwrap each piece, and examine the product with you to ensure your satisfaction. Once the item has been placed in your home, the team will remove the packaging materials so you can enjoy your new furniture right away. If you plan to store your items, please notify us 24 hours before delivery so we can retain the original packaging.
Our white-glove service starts at $100 with the final price depending on the distance from our Vancouver showroom and the scope of work. The white-glove service fee is a flat fee and not determined by the number of pieces, so load up.
Please note that our delivery service does not include wall-mounted shelving or light fixture installation. Bed set-up is available for an additional $95 charge with an extra hour added to the delivery appointment.
For over-sized items, please measure doorways, hallways, and elevators to ensure your furniture will fit. A 15% restocking fee will apply to in-stock furniture that does not fit through doorways or tight spaces. Special orders cannot be returned, and delivery fees are non-refundable.
Customers with local delivery will be contacted to schedule delivery within two business days once all stock arrives at our warehouse. Delivery typically occurs within 1-2 weeks.
If the customer is unable to take delivery within 14 days of being contacted that the items are ready to ship, warehouse storage charges will apply. If the customer is unreachable or unwilling to take delivery after 14 days of FULLHOUSE’s attempt to inform them, FULLHOUSE has discretion on handling the items.
On your scheduled delivery day, our team will confirm your appointment and address details by phone. If a delivery appointment is missed, a $150 redelivery fee applies. Please contact us as soon as possible if you have any questions regarding your delivery appointment.
LONG DISTANCE SHIPPING IN NORTH AMERICA
We ship to all Canadian provinces and the continental US. Contact us for a shipping quote and ETA, specifying whether white-glove service or standard threshold service is preferred.
FULLHOUSE works with preferred shipping partners for deliveries outside the local Vancouver area. We believe in transparent pricing and don't hide shipping fees within the product price. This helps us communicate the true value of our products to customers.
Standard threshold shipping includes a delivery to the threshold, described as the "first dry area" such as a garage or lobby/service area of a high-rise building. Please note Standard delivery does not include inside delivery, assembly, or removal of debris/ packaging.
We aim to ship your order as soon as possible on a day that is convenient for you. Before leaving our warehouse, items are expertly packaged for protection. All items within an order ship together, and we provide an estimated delivery timeline with your shipping quote.
If there's a specific period when you cannot accept delivery, please notify us before the shipment leaves our warehouse. Once the shipment reaches the local terminal nearest you, the carrier will call you to arrange delivery. Shipping fees are to be paid directly to the carrier before delivery.
Upon receipt of your order, inspect the outer packaging and note any issues along with your signature on the delivery paperwork. If damage is noted, accept delivery and sign with the carrier "damaged upon arrival." If you need to store your items for an extended period, such as during construction or renovation, please be sure to inspect the product before moving them into storage, as we have a limited period of three days to report damage claims.
We strive for all products to arrive to you in new condition. Please contact us immediately if the item is defective or damaged, so we can evaluate and rectify the issue. Email orders@fullhousemodern.com with images, a description of the problem, and your order number, and our customer care associate will promptly assist you.
SMALL PACKAGE SHIPPING
Most smaller items, such as pillows and table lamps, are shipped via Purolator or FedEx Ground. A shipping quote will be provided, and once confirmed and paid, your items will ship within 2-3 days. These items are expertly packaged and insured, and tracking information is provided via email. If shipped with a small parcel carrier your delivery will occur as per tracking details rather than scheduled directly with you.